Legal Intake 24/7 completely in the USA
A Seamless Extension of Your Legal Team
Why Westpark Communications?
- Texas-based business since 1958. We can answer all calls, chats, text messages, and emails.
- 80% cheaper than in-house staff. We can exceed your staff’s ability to handle multiple simultaneous calls.
- Software Integration. We specialize in integrating directly into your case management software.
- Emergency Backup. Redundant geographical operations for emergency situations.
- Competitive Plans starting at just $1.49 / minute and decreasing with call volume.
Tell us about your needs
Integrate Contacts and Appointments Directly Into Your Software
Westpark can work directly in your firm’s software, including applications such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
Outsourcing your call center needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
Westpark's Legal Intake services
- Legal Intake Service — We follow your guidelines in screening and collecting the information you need to get started. We can even make outbound calls to gather additional information.
- Mass Advertising and Marketing Support — Our agents can respond to the call demand from commercial campaigns.
- Legal Answering Service — Whether it’s overflow or after-hours support, we are an extension of your firm. We can represent you day or night by phone, text, or chat.
- Legal Appointment Scheduling — After intake, we handle scheduling and can even directly integrate into your calendar.
- Attorney Virtual Receptionist / Call Routing — Our legal call center can route calls and greet people just as if we were sitting in your office.
- Direct Integration into Your Software — We specialize in integrating leads into your existing law firm software or we can work directly in your software if you wish.
- A Consistently Professional Image — We are fluent in legal terminology and will make credible and assuring first impressions to give your clients confidence.
- Call Outcome Reports — You choose which calls are reported and how they are reported. From email summaries to direct integration into your internal software, you have control.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, for other languages, translators on speed dial.
- HIPAA Guideline Compliance, Secure Handling — We follow HIPAA guidelines when gathering information from clients. We can securely transmit or integrate the data to your firm.
Legal Intake Plans
Features
- Customer Support
- Order Processing
- Appointment
- Scheduling
- Tier I Help Desk
- Support
- Live Answering
- Message Taking
- Emergency Dispatch
- Event Registration
- Call Screening &
- Routing
- Surveys & Feedback
Message Delivery Options
- Change delivery based upon your schedule
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice
- Response (call routing)
- Web Account Portal
- Voicemail