Legal Intake 24/7 completely in the USA
A Seamless Extension of Your Legal Team
Why Westpark Communications?
- USA-based business since 1958. We can answer all calls, chats, text messages, and emails.
- We have staff entirely dedicated to quality assurance.
- Software Integration. We specialize in integrating directly into your case management software such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
- Emergency Backup. Redundant US-based geographical operations for emergency situations.
- Competitive Plans starting at just $1.59 / minute and decreasing with call volume.
Tell us about your needs
Westpark's Legal Intake services
- Legal Intake Service — We follow your guidelines in screening and collecting the information you need to get started. We can even make outbound calls to gather additional information.
- Mass Advertising and Marketing Support — Our agents can respond to the call demand from commercial campaigns.
- Legal Appointment Scheduling — After intake, we handle scheduling and can even directly integrate into your calendar.
- Attorney Virtual Receptionist / Call Routing — Our legal call center can route calls and greet people just as if we were sitting in your office.
- Legal Answering Service — Whether it’s overflow or after-hours support, we are an extension of your firm. We can represent you day or night by phone, text, or chat.
- Direct Integration into Your Software — We specialize in integrating leads into your existing law firm software like such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems. Or we can work directly in your software if you wish.
- A Consistently Professional Image — We are fluent in legal terminology and will make credible and assuring first impressions to give your clients confidence.
- Call Outcome Reports — You choose which calls are reported and how they are reported. From email summaries to direct integration into your internal software, you have control.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, for other languages, translators on speed dial.
- HIPAA Guideline Compliance, Secure Handling — We follow HIPAA guidelines when gathering information from clients. We can securely transmit or integrate the data to your firm.
Legal Intake Plans
Features
- 24/7 Live Answering
- US-Based Agents
- Unlimited Calls
- Spanish Coverage
- Unlimited Emails
- Unlimited Text Messages (SMS)
- Unlimited patch/transferred calls
Message Delivery Options
- Change delivery based upon your schedule.
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice Response (call routing)
- Web Account Portal
- Voicemail
Pay As
You Go
Monthly fee plus usage
$
59
28 days
-
Plus
$1.69 per minute -
Plus
$1.99 per Webchat -
$119 setup
100
Minutes
Integrate into your software
$
169
28 days
-
$1.69 per minute
-
10 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.89 excess minutes
200
Minutes
Integrate into your software
$
318
28 days
-
6% discount
-
20 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
6% off
350
Minutes
Integrate into your software
$
525
28 days
-
11% discount
-
35 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
11% off
600
Minutes
Integrate into your software
$
834
28 days
-
18% discount
-
60 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
18% Off
Custom
Plans
1,000 minutes +
-
Significant volume discounts available
-
Seamless extension of your business processes
-
Custom API integration
-
Dedicated account reps
-
Contract acquisition handling
-
Custom services