Property Management and Apartment Answering Services
Property management answering services that are the next best thing to doing it yourself.
Why Westpark Communications?
- Texas-based business since 1958. We can answer all calls, chats, text messages, and emails.
- 80% cheaper than in-house staff. We can exceed your staff’s ability to handle multiple simultaneous calls.
- Software Integration. We specialize in integrating directly into your property management software.
- Emergency Backup. Redundant US-based geographical operations for emergency situations.
- Viewings, Maintenance, and Customer Retention. You choose the services for every phase you need.
- Competitive Plans starting at just $1.49 / minute and decreasing with call volume.
Tell us about your needs
Westpark’s Property Management call center services are tailored to your specifications.
Sales and Showings
Handle common pre-sales questions, screen and route calls, and schedule viewings.
Maintenance and Security
Dispatch Maintenance or Courtesy Officers using your guidelines.
Customer Retention and Referrals
Answer all calls 24/7, follow up on service dispatch, measure success, and encourage referrals.
Integrate Contacts and Appointments Directly Into Your Software
Inbound calls, email messages, follow-up calls, and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software.
Outsourcing your Property Management call needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
Westpark's benefits to property managers
Whether via text message or phone calls, Westpark provides you:
- A Consistently Professional Image 24/7/365 — We will make credible and reassuring first impressions to give your clients confidence any time of the day or year.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and translators on speed dial for other languages.
- Lead Capture — We follow your guidelines in screening and collecting the information you need to get started. We even make outbound calls to gather additional information.
- Scheduling of Appointments or Viewings — We handle scheduling and can integrate directly into your calendar.
- Automation of Frequently Asked Questions — Automate frequently asked information such as address and hours, or have live agents handle every call or text message.
- Tenant Outreach — Show responsiveness and exceed expectations by following up on service calls, conducting satisfaction surveys, or reaching out with notices or messages.
- Save Time, Improve Efficiency, and Increase Staff Availability — Calls for our property clients average two minutes. Imagine how much more productive your staff can be by reducing the workload and interruptions.
- Increased Retention / Lower Cost — Property Management Minutes estimates turnover ranges from $1,000 to $5,000 a unit. Our call center services will help you keep existing customers happier, increasing retention and reducing costly turnover.
- More Referrals from Existing Tenants — Happier tenants are more likely to refer others. We can even contact tenants asking for referrals.
- Increased Profit — Outsourcing all these services to Westpark is usually up to 80% cheaper than hiring in-house staff.
Property Management Plans
Features
- Customer Support
- Order Processing
- Appointment
- Scheduling
- Tier I Help Desk
- Support
- Live Answering
- Message Taking
- Emergency Dispatch
- Event Registration
- Call Screening &
- Routing
- Surveys & Feedback
Message Delivery Options
- Change delivery based upon your schedule
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice
- Response (call routing)
- Web Account Portal
- Voicemail