What can our Texas answering service do for you?
After hours, overflow, or full time answering services based here in Texas.
Why choose Westpark Communications?
- Scalable. Customized rates and service plans starting at $1.49/minute and decreasing with call volume. So you can scale up or down on your next billing cycle.
- Software Integration. We specialize in integrating directly into your software.
- 80% cheaper than in-house staff. We can exceed your staff's ability to handle multiple simultaneous calls.
- Proven. We've provided solutions for Fortune 100 companies and solo entrepreneurs since 1968.
- Multilingual. We are fluent in English and Spanish and have translators on speed dial for other languages.
- Disaster-ready. We have multiple US locations and data centers away from recurring natural disasters.
- Top training and culture. Our agents are thoroughly trained in-house and we have some of the lowest turnover in the industry.
- Flexible. Our plans come with no long-term contracts and can be customized for your business.
- Personalized. Our services are tailored to the way you expect to serve your customers.
- Secure. We utilize advanced automated infrastructure to ensure your data is kept safe and secure.
- Available. Live service representatives are available 24/7/365, including all major holidays.
- Local. All of our call centers, agents and data centers are based right in Texas and Tennessee.
Tell us about your answering service needs
Answering Services Or Call-Center Services:
Which Is Right For You?
Answering Services
Answering Services handle simple calls that do not require constant training, like legal intake, scheduling appointments, taking messages, and relaying calls.
Integrate Contacts and Appointments Directly Into Your Software
Inbound calls, email messages, follow-up calls, and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software.
Outsourcing your answering needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
All Answering Service Plans Include
Features
- Customer Support
- Order Processing
- Appointment
- Scheduling
- Tier I Help Desk
- Support
- Live Answering
- Message Taking
- Emergency Dispatch
- Event Registration
- Call Screening &
- Routing
- Surveys & Feedback
Message Delivery Options
- Change delivery based upon your schedule
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice
- Response (call routing)
- Web Account Portal
- Voicemail