Details Matter: Our Live Answer Agents Are HIPAA-Certified

When phone calls are coming in with regards to certain medical appointments, issues, or concerns, having individuals who are answering the phone and who are HIPAA-certified matters.

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We know these kind of certifications matter to you, which is why they also matters to us.

When it comes to who is answering the calls for your business or medical practice, we understand how important it is for you to trust someone with aspects of your business. We pride ourselves in training our live answer agents so they are more than equipped to both answer the phones and fulfill your medical practice needs. Every employee who answers the phone for your medical practice with our answering service has been taught the terms of the Health Insurance Portability and Accountability Act (HIPAA) and has the necessary certifications.

At Westpark Communications, our bilingual HIPAA-certified live answer agents are available 24 hours, 7 days a week. When they answer the phone, they will interact with callers through a script-prompted system, which is completely dependent on your unique needs. Scripts can be as simple or as complex as you would like them to be. We aim to help take some of the work off of your plate so you, in turn, can focus your efforts back in areas of your business that will offer you the most benefit.

Our live answer agents help manage the needs of many doctors and medical facilities and are professionals at answering calls, relaying messages, and making themselves an extension of your medical office staff.

The bottom line: our efforts are to help you improve productivity in your day-to-day office culture.

Ready to get started? Learn more about our services and plans here.

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