Westpark handles your mass tort calls just as you would.
Highly competitive, highly responsive: Westpark handles your calls just as you would.
Our single-solution approach ensures a high close rate with first-time callers.
In mass tort law every call is urgent. Callers want a firm they can trust to act quickly on a class-action or tort claim. Westpark can provide that trust by handling inbound calls, email messages, follow-up calls and data entry in a single process. The result is less shopping around and a higher close rate.
Westpark’s core capabilities provide excellent legal intake services for mass tort and class action suits.
Intake professionals trained specifically to your needs
Westpark’s legal intake professionals are custom-trained to your exact specifications. Your callers will have the confidence of talking with us as if they were talking with you. You can concentrate on casework, confident that we’re keeping clients from looking elsewhere.
Close leads during the first contact with Westpark
Whether phone, text, or chat, Westpark has the capability to convince, enroll, and complete legal agreements in one conversation.
Why Westpark for your class action call center?
- High volume — Scalable to handle high call, text, or chat volume spikes from mass tort marketing and advertising campaigns.
- Three rings or fewer — We strive to answer your calls in three rings or fewer no matter how high the volume.
- Gain trust and stop the shopping — Instill confidence, close clients, and keep them from shopping other firms. Our agents have the empathy and customized training to assure clients they have found the right law firm.
- Engagement — We can immediately call web leads, chats, or text messages to gather complete information for securing clients.
- Follow-up — We can also reach out to previous contacts to revive dead leads and secure representation agreements
- Closing and signing — Electronically sign clients during the initial call without breaking the conversation.
- Multilingual — We are fluent in English and Spanish and have translators on speed dial for other languages.
- Disaster Ready — We have multiple locations and data centers away from recurring natural disasters.
- Dedicated Agents — You can even choose to have agents dedicated exclusively to your business.
We Integrate Contacts Directly Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software, including applications such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
Dependable When the Going Gets Tough
Hurricanes. Floods. Fires. Evacuations. No matter the disaster, Westpark keeps your lines of communication open. Your firm can remain accessible to the clients who need you.
Contact Westpark Communications Today
Westpark has served the needs of attorneys and legal firms across the United States. For best-in-class call-center services that are customized to your needs, call Westpark Communications. Helpful representatives are ready to work with you to deliver outstanding customer care.
