24-Hour Live Answering Service
Our US based representatives route your phone calls, set up appointments, and provide exceptional customer service at a fraction of the cost of an in-house receptionist. More than a telephone answering service or a 24/7 phone service. No contracts. Never miss another call again!
Call to get setup by a call center account executive 800-248-3238
24-Hour Live Answering
Whether you need support during peak hours, nights and weekends, or even on holidays, our agents answer the call anyday or time of the year.
100% US Based Agents
Be confident knowing that your customers will be speaking to local U.S. agents. We also offer 100 languages for multilingual support.
2 Rings or Less
99% of all calls into our call center are answered by a live agent in 2 rings or less, and the vast majority are answered in just 1 making sure you never miss a call.
50 Years Experience
Since 1968, Westpark Communications has been a trusted source for providing call center solutions to companies large and small.
24/7 Live Answering Service
Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.
We are staffed with bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.
Westpark will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.
Our live answer agents will answer inbound calls and provide outbound customer service, perform tasks such as order entry, employee check-ins, and even help with lead generation by qualifying calls into opportunities. They will schedule and update customer information in your calendar, CRM, or scheduling platform in real-time.
Custom Solutions for Your Business
Westpark Communications specializes in providing custom communications in the form of:
- Support Calls Such as Password Resets and Login Issues
- Call Escalation
- Alert Monitoring and Communication Initiation
- Order Processing and Shipping Updates
- Lead Organization and Management
- Billing Questions
- Customer Enrollment
This diagram for direct sales companies is an example of one of the many business processes we streamline for companies:
Custom-Tailored to Your Business Processes
The work that you put in during the day is valuable. The last thing you want is an answering service that makes your job more difficult. At Westpark, we understand the importance of partnering with you to expand your sales reach and provide remarkable customer service.
Some of the most successful businesses use Customer Service Ticketing Systems. These solutions-focused systems allow for companies to quickly resolve client related issues by tracking and monitoring progress and communications. When you hire an after-hours answering service, you want them to be able to use these systems too in order for them to effectively communicate with your most valuable clients. At Westpark, we are familiar with the ticketing systems listed below and can easily implement training to learn others.
- Service Now
- Zoho Desk
- Jira Service Desk
Where is Westpark Communications Located
We are located in Houston, TX with a secondary office in Nashville, TN. We have a Tier IV data center facility in an inland location, Bryan, TX, to ensure business continuity. We serve clients nationwide.
Our Answering Service features:
- Voice Oriented Network Configuration
- Also known as voIP, this realtime protocol transmits data with very little buffer. End result? Crystal. Clear. Quality.
- Connection to Multiple Telephone Service Providers
- Telephony service provider redundancy is just as important as Internet service provider redundancy as your calls are important to us. You ought to expect to expect more out of your communications partner.
- Migrate Virtual Services W/ No Downtime!
- Multiple virtual hosts combined with a fully redundant shared storage area network, also known as a SAN, allow Westpark Communications Information Technology Staff to quickly deploy new servers to meet customer needs, and quickly reboot any malfunctioning servers.
This network infrastructure diagram displays what our redundant network looks like:
Looking to Switch 24 Hour Answering Services?
Our commitment to you is to make the onboarding process as smooth as possible. You can stay with your call center during this transition while we provision your account, write your scripts, and walk you through what everything will look like via an interactive web conference or an in-person visit.
From our Client Services team to our Account Executives (and any team member that you communicate with for that matter), we will seamlessly walk you through every step of the way.
Is a 24/7 Answering Service Right for Your Business?
The easy answer is yes. If your business is committed to customer service and building an excellent reputation, then a 24/7 answering service will prove to be beneficial for you. If the answering service you choose is doing their job correctly, your business will perform like the office is open 24 hours a day, but your employees’ hours will not change.
Westpark has a history of helping businesses like these:
- Direct Sales Companies
- Property Managers
- Medical Businesses/Offices
- Lawyers & Attorneys
- Utilities Services & Retail Electricity
- Manufacturing Companies
- Home Builders
Choose More than a 24/7 Phone Service
When you choose an answering service, you should choose more than just a bill you pay every month–you should choose a partner. A partner protects important information, communicates with you regularly, understands your business goals, appreciates your struggles, and works with you to provide the service you and your clients deserve.
No matter your size or volume, you could benefit from an after-hours answering service. Westpark has satisfied clients of all types and sizes and hopes to help you next.
Choose a partner, choose Westpark.