Visitor Monitoring

800-248-3238

24/7 Live Answering Services

Our representatives route your phone calls, set up appointments, and provide exceptional customer service at a fraction of the cost of an in-house receptionist. Never miss another call again.

Call 800-248-3238 to get setup by a call center account executive.

"I have been a happy customer with Westpark Communications from day one. The service is top-quality, my account manager is quick to respond and very helpful, and I even still get to call my original sales guy if I have questions! That is so impossibly cool, in my opinion. In addition, the call center staff is just flawless. We're proud to know that our callers are greeted with this quality of service. "
Tuvi Ideh, Genie Concierge Company

Why Westpark?

Our Services

Live Answering Call Center

Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.

We are staffed with bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.

Westpark will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.

Full-Service Customer Support

If you need for us to do more than to take and relay messages for your organization, we offer a full-service customer support call center that is customized to fit your company brand.

With this option, our live answer agents will also answer inbound and outbound calls, perform tasks such as order entry, employee check-ins, and will prevent routine calls from being escalated to you. They will schedule and update customer information in your calendar, CRM, or scheduling platform in real-time.

Capabilities

Script-prompting

Our customer support live answer agents interact with a script-prompted system allowing you to create simple or complex scripts for them to follow.

If you need more than a simple interaction then we offer script-branching, which provides different branches for each decision point during a live answer interaction between your customers and our agents.

Who We Are

More than an answering service

With services ranging from 24/7 Live Answer to Interactive Voice Response, Westpark is a full-service communications partner that keeps your office accessible 24 hours a day, seven days a week.

A trusted communications partner

Since 1968, Westpark has been a trusted resource serving a wide variety of organizations. Our mission is to be worldwide experts in the flow of communications between our partners and their customers.

Supporting leading organizations

From the energy industry to healthcare professionals, we provide communication solutions for a wide variety of commercial organizations, governmental entities and not-for-profit groups.

Live agents are standing by to answer your questions.

Better Customer Care Starts Here

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