After Hours Answering Service
Overlooking inquiries, order requests, and service bookings beyond regular business hours may result in missed opportunities, revenue loss, and a potential impact on your reputation. When you need someone to answer the phones after hours, Westpark has you covered. Our U.S. based agents are available 24/7 at a fraction of the cost of an in-house employee. Hiring a call center to handle client information of the U.S. may raise data privacy and security concerns, particularly if sensitive client data is being processed offshore.
Call to get setup by a call center account executive 800-248-3238.
24/7 Live Answering
Whether you need support during peak hours, nights and weekends, or even on holidays, our agents answer the call anyday or time of the year.
100% U.S.-Based Agents
Be confident knowing that your customers will be speaking to local U.S. agents. We also offer 100 languages for multilingual support.
2 Rings or Less
99% of all calls into our call center are answered by a live agent in two rings or less, and the vast majority are answered in just one, making sure you never miss a call.
50 Years Experience
Since 1968, Westpark Communications has been a trusted source for providing call center solutions to companies large and small.
What We Do
Everyone needs to take a break sometimes, but business never does.
Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.
Language and cultural differences, along with potential time zone issues, can result in lower client satisfaction, as clients may feel that their needs are not adequately addressed. That is why we are staffed with bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.
Westpark provides after hours answering to many businesses across the nation. In addition, we will take your calls with 24/7 availability including weekend coverage should you need more coverage later on down the road. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.
Our live answer agents will answer inbound calls and provide outbound customer service, perform tasks such as order entry, employee check-ins, and even help with lead generation by qualifying calls into opportunities. They will schedule and update customer information in your calendar, CRM, or scheduling platform in real-time.
A Trust Resource
Since 1968, Westpark Communications, L.P., has been a trusted resource serving a wide variety of organizations. Our mission is to be worldwide experts in the flow of communications between our partners and their customers. Westpark was featured honored by the Houston Chronicle as a top place to work. We strive to not only hire the right kind of professionals, but ensure that they are happy working for our company so that they can continue delivering exceptional phone service on behalf of your company.
Taking calls and relaying messages is just the beginning of the services that Westpark Communications offers. According to small business research, nearly 25% of all leads come in after-hours. Therefore, being able to communicate effectively and professionally with those leads in a timely manner is imperative to business success.
Manage communications while you’re away
As an after-hours answering service, Westpark Communications solves this issue for businesses in need by specializing in providing custom communications in the form of:
- Support Calls Such as Password Resets and Login Issues
- Call Escalation
- Alert Monitoring and Communication Initiation
- Order Processing and Shipping Updates
- Lead Organization and Management
- Billing Questions
- Customer Enrollment
Custom-Tailored to Your Business Processes
The work that your employees put in during the day is valuable. The last thing you want is an answering service that makes their job more difficult. At Westpark, we understand the importance of partnering with you to expand your sales reach and provide remarkable customer service.
Some of the most successful businesses use Customer Service Ticketing Systems. These solutions-focused systems allow for companies to quickly resolve client related issues by tracking and monitoring progress and communications. When you hire an after-hours answering service, you want them to be able to use these systems too in order for them to effectively communicate with your most valuable clients. At Westpark, we are familiar with the ticketing systems listed below and can easily implement training to learn others.
- Service Now
- Zoho Desk
- Jira Service Desk
- Microsoft Dynamics
- And More!
Switch Your 24 Hour Answering Services Without The Hassle
Our commitment to you is to make the onboarding process as smooth as possible. You can stay with your call center during this transition while we provision your account, write your scripts, and walk you through what everything will look like via an interactive web conference or an in-person visit.
From our Client Services team to our Account Executives (and any team member that you communicate with for that matter), we will seamlessly walk you through every step of the way.
How is Westpark Communications Different?
Whatever reason you are leaving your call center for, it is never an easy choice to make. But it is necessary to keep your commitment to high-quality service for your customers.
Obtain 55 years of business communication right at your fingertips while staying up-to-date on the latest technology solutions. Westpark has helped thousands of businesses grow throughout the decades and we can help you too.
Our systemized training program uses industry leading learning management to give you back control. Train our staff once, and we’ll continually train our staff for you. We value and respect our agents staff and get the benefit of an average agent tenure of 3 years, which means more consistency for your clients and employees.
Is an After Hours Answering Service Right for You?
The easy answer is yes. If your business is committed to customer service and building an excellent reputation, then a custom answering service will prove to be beneficial for you. If the answering service you choose is doing their job correctly, your business will perform like the office is open 24/7, but your employees’ hours will not change.
Westpark has a history of helping businesses like these:
- Direct Sales Companies
- Property Managers
- Medical Businesses/Offices
- Lawyers & Attorneys
- Utilities Services and Retail Electricity
- Manufacturing Companies
- Home Builders
- And More!
Extend Your Business Reach
When you choose an answering service, you should choose more than just a bill you pay every month–you should choose a partner. A partner protects important information, communicates with you regularly, understands your business goals, appreciates your struggles, and works with you to provide the service you and your clients deserve.
No matter your size or volume, you could benefit from an after-hours answering service. Westpark has satisfied clients of all types and sizes and hopes to help you next.
Choose a partner, choose Westpark.