Complete eCommerce Call Center Services
A Unique Experience For Your eCommerce Customers
Outsourcing call-center functions for eCommerce allows you to win back your time from answering frequently asked questions or performing mundane tasks. Westpark offers tailored communications solutions for customer service, including order fulfillment, product troubleshooting, ticketing, reporting, call follow-ups, and handling returns via phone and web chat 24/7.
Westpark’s eCommerce Communication Solutions
Phone Answering Service
Web Chat Answering Service
Order Fulfillment
Return Handling
Product Troubleshooting
Train our call center once, and we’ll provide your business with a dedicated team of agents so that you can focus on growing and improving your core business.
Available 24/7
Bilingual Agents
US-Based
CRM Integration
Flexible, Accurate, & Personal Customer Service
Transform your eCommerce customer support with Westpark’s full-service phone, email, and web chat support and customized workflows. Because our agents are trained to your specifications, our process is accurate. And because we treat your customers just as you would, every customer contact is a personal experience.
The eCommerce Lifecycle: How We Make it Personal
We handle all our customers as if they were our only customer. That means we offer extremely customized, personalized eCommerce solutions. It starts with a team of agents who are trained in your order-taking process, then continues with this typical life cycle:
- A customer has questions about your product or service
- A trained agent handles the questions according to your FAQs
- An agent guides the customer through the order process
- The order is confirmed and delivery processed
- The agent handles follow-up regarding order delivery status
- The agent handles returns, issues shipping labels, issues refunds or exchange
- If tech support is needed such as product troubleshooting or replacement part orders, that’s also available
- Follow up to assure customer satisfaction
Why Should eCommerce Companies Choose Westpark?
- Always Available Day and Night — Day or night, we're here for you, ensuring seamless communication round the clock.
- Bilingual Customer-care Specialists — Fluent in multiple languages, our specialists cater to diverse customer needs.
- Emergency Backup Communications — Count on us for reliable emergency backup communications when you need them most.
- Highly Customizable Communications Solutions — Tailored to your exact needs, our solutions offer unmatched flexibility.
- Dedicated Quality Assurance Staff — Our dedicated QA team ensures top-notch service quality at all times.
Scaling Your Business?
Business Needs
Flexibility & Scalability
Operational Efficiency
Technology and Infrastructure
Systemized Training Programs
Hiring In House
Limited with Fixed Personnel
Dependent on Individual Performance
Responsible for Setup and Maintenance
Responsible for Hiring, Training, and Retention
Full-Service Call Center
Highly Scalable: Can Adjust Number of Agents
24/7 Availability, Consistent, Service Levels
Provides Necessary Technology and Infrastructure
Train Our Staff Once; We'll Train the Rest Forever
We Integrate & Remote Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your company’s software, including applications such as Shopify, Woocommerce, Magento, Big Commerce and other popular systems.
