Legal answering services completely in the USA
Outsource your legal call answering to handle sensitive calls confidently.
Why Westpark Communications for Attorneys?
- US-based business since 1958. We can answer all calls, chats, text messages, and emails.
- Avoid using extra resources with in-house staff. We can exceed your staff’s ability to handle multiple simultaneous calls.
- Software Integration. We specialize in integrating directly into your case management software like Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
- Emergency Backup. Redundant US-based geographical operations for emergency situations.
- Competitive Plans starting at just $1.69 / minute and decreasing with call volume.
Tell us about your legal answering service needs
Westpark's answering services for law firms.
- Legal Answering Service — Whether it’s overflow or after-hours support, we are an extension of your firm. We can represent you day or night by phone, text, or chat.
- Legal Appointment Scheduling — After intake, we handle scheduling and can even directly integrate into your calendar.
- Attorney Virtual Receptionist / Call Routing — Our legal call center can route calls and greet people just as if we were sitting in your office.
- A Consistently Professional Image — We are fluent in legal terminology and will make credible and assuring first impressions to give your clients confidence.
- Direct Integration into Your Software — We specialize in integrating leads into your existing law firm software or we can work directly in your software if you wish.
- Call Outcome Reports — You choose which calls are reported and how they are reported. From email summaries to direct integration into your internal software, you have control.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, for other languages, translators on speed dial.
- HIPAA Guideline Compliance, Secure Handling — We follow HIPAA guidelines when gathering information from clients. We can securely transmit or integrate the data to your firm.
Any Type of Law Practice Can Benefit:
- Criminal Law
- Family Law
- Personal Injury
- Corporate Law
- Immigration Law
- Estate / Trust / Elder Law
- Mass Tort and Class Action Intake
Legal Answering Plans
Features
- 24/7 Live Answering
- US-Based Agents
- Unlimited Calls
- Spanish Coverage
- Unlimited Emails
- Unlimited Text Messages (SMS)
- Unlimited patch/transferred calls
Message Delivery Options
- Change delivery based upon your schedule.
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice Response (call routing)
- Web Account Portal
- Voicemail
Pay As
You Go
Monthly fee plus usage
$
59
28 days
-
Plus
$1.69 per minute -
Plus
$1.99 per Webchat -
$119 setup
100
Minutes
Integrate into your software
$
169
28 days
-
$1.69 per minute
-
10 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.89 excess minutes
200
Minutes
Integrate into your software
$
318
28 days
-
6% discount
-
20 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
6% off
350
Minutes
Integrate into your software
$
525
28 days
-
11% discount
-
35 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
11% off
600
Minutes
Integrate into your software
$
834
28 days
-
18% discount
-
60 Webchats
-
$1.99 per additional Webchat
-
$119 setup
-
$1.69 excess minutes
18% Off
Custom
Plans
1,000 minutes +
-
Significant volume discounts available
-
Seamless extension of your business processes
-
Custom API integration
-
Dedicated account reps
-
Contract acquisition handling
-
Custom services