Take More Orders & Gain More Buyers
Our US based representatives route your phone calls, set up appointments, and provide exceptional customer service at a fraction of the cost of an in-house employee.
No contracts. Never miss another call again!
Call to get setup by a call center account executive 800-248-3238
24-Hour Live Answering
Whether you need support during peak hours, nights and weekends, or even on holidays, our agents answer the call anyday or time of the year.
100% US Based Agents
Be confident knowing that your customers will be speaking to local U.S. agents. We also offer 100 languages for multilingual support.
2 Rings or Less
99% of all calls into our call center are answered by a live agent in 2 rings or less, and the vast majority are answered in just 1 making sure you never miss a call.
50 Years Experience
Since 1968, Westpark Communications has been a trusted source for providing call center solutions to companies large and small.
Taking Orders 24 Hours a Day
Order taking is one of the most crucial aspects of a business. When you take more orders by being available 24/7, you make more money. Thus missing an order is never an option if you own a business. You want to make sure that all customer calls are attended and have their orders processed on time.
However, that doesn’t always require more staff to be added to your team to handle these customer calls. Though you still have to deal with an overwhelming number of calls during the busiest times of the day whole not letting the quality of customer service be compromised. You need a professional call center that can take orders online via web chat, follow-up on email inquiries, and of course, take those order over-the-phone.
Answering the Call While You're Away
Taking calls and relaying messages is just the beginning of the services that Westpark Communications offers. According to small business research, nearly 25% of all leads come in after-hours. Therefore, being able to communicate effectively and professionally with those leads in a timely manner is imperative to business success.
Due to the current culture of instant gratification, once customers make a purchasing decision, they want to see results right away. If clients are not able to speak to a live person, do not receive an answer to their question or are unable to place their order, it is highly likely that they will do business elsewhere.
More Than Message Taking, Any Time of Day
As a business answering service, Westpark Communications solves this issue for businesses in need by specializing in providing custom communications in the form of
- Call Escalation
- Alert Monitoring and Communication Initiation
- Order Processing and Shipping Updates
- Lead Organization and Management
- Billing Questions
What to Look for When Hiring a Call Center
Hiring the service of an Order Taking Call Center allows you to focus more on the growth and development of your company and worry less about answering phones on high-volume call periods. A good order taking service is equipped with highly-trained and courteous live answering agents that attend to all of your inbound calls in a timely and professional way.
Order Taking services provide real-time call coverage for your business needs. Professional customer support is available 24/7 on-demand. Top order taking call centers use cutting-edge technology to aid trained operators in promptly answering calls as well as taking and processing orders seamlessly. That way order fulfillment becomes easier and faster for you.
Call center customer support is available anytime. Also, you do not have to employ additional people in your premises to oversee the proceedings. Not every business may be operating out of a physical address, and renting another facility isn’t just a lucrative option. If order taking is high priority for you, a wise decision would be to outsource the function to a professional call center.
Custom-Tailored to Your Business Processes
The work that you put in during the day is valuable. The last thing you want is an answering service that makes your job more difficult. At Westpark, we understand the importance of partnering with you to expand your sales reach and provide remarkable customer service.
Some of the most successful businesses use Customer Service Ticketing Systems. These solutions-focused systems allow for companies to quickly resolve client related issues by tracking and monitoring progress and communications. When you hire an after-hours answering service, you want them to be able to use these systems too in order for them to effectively communicate with your most valuable clients. At Westpark, we are familiar with the ticketing systems listed below and can easily implement training to learn others.
- Service Now
- Zoho Desk
- Jira Service Desk
Is a 24/7 Answering Service Right for Your Business?
A trained Order Taking Call Center will provide several business benefits from being able to attend customer calls on time, take and respond to order queries, and process them faster. Having a call center to look after your business phone answering needs means you can cater to more customers anytime of the day. Round-the-clock phone support helps in expanding your business further and allows you to be more productive on the other aspects of your business.
How great does it sound that a professional order taking service is answering calls and processing orders for your business day in and day out, even while you’re asleep?
A round-the-clock business choice is more viable, especially since the industry competition is constantly rising. By having a well-trained order taking team with great communication and customer relationship skills you can surely maintain a more efficient service availability.
With a professional Order Taking Call Center service, you no longer have to miss out on business opportunities. Outsource the customer support component of your business to a skilled call center to not only increase your revenue, but also establish the relationship that you have with your customers.
A top order taking call center will out beat other call center services when it comes to being more caring and attending to your customers on your behalf. They will be able to answer customer queries confidently and win you more orders. Choose the right communications partner. Choose Westpark Communications.
Choose the Right Partner
When you choose an answering service, you should choose more than just a bill you pay every month–you should choose a partner. A partner protects important information, communicates with you regularly, understands your business goals, appreciates your struggles, and works with you to provide the service you and your clients deserve.
No matter your size or volume, you could benefit from an after-hours answering service. Westpark has satisfied clients of all types and sizes and hopes to help you next.
Choose a partner, choose Westpark.