Expert, Efficient Answering Services for Law Firms
Virtual legal receptionists handle sensitive calls confidently.
Westpark Communications is the best answering service for lawyers in any field of practice. Our variety of services can help ensure that you never again miss an important call. We will also help keep staff costs down and attorney productivity up.
Westpark has answering services specifically tailored to law firms.
- Attorney Virtual Receptionist / Call Routing — Our legal call center can route calls and greet people just as if we were sitting in your office.
- Legal Answering Service — Whether it’s overflow or after-hours support, we are an extension of your firm. We can represent you day or night by phone, text, or chat.
- Legal Appointment Scheduling — After intake, we handle scheduling and can even directly integrate into your calendar.
- Legal Intake Service — We follow your guidelines in screening and collecting the information you need to get started. We can even make outbound calls to gather additional information.
- Mass Advertising and Marketing Support — Our agents can respond to the call demand from commercial campaigns.
- Call Outcome Reports — You choose which calls are reported and how they are reported. From email summaries to direct integration into your internal software, you have control.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, for other languages, translators on speed dial.
- A Consistently Professional Image — We are fluent in legal terminology and will make credible and assuring first impressions to give your clients confidence.
- Direct Integration into Your Software — We specialize in integrating leads into your existing law firm software or we can work directly in your software if you wish.
- HIPAA Guideline Compliance, Secure Handling — We follow HIPAA guidelines when gathering information from clients. We can securely transmit or integrate the data to your firm.
Benefits For Any Type of Law Practice
- Criminal Law
- Family Law
- Personal Injury
- Corporate Law
- Immigration Law
- Estate / Trust / Elder Law
- Mass Tort and Class Action Intake
Up to 80% Cheaper Than In-house
Outsourcing your call center needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
We Integrate Contacts Directly Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software, including applications such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
Dependable When the Going Gets Tough
Hurricanes. Floods. Fires. Evacuations. No matter the disaster, Westpark keeps your lines of communication open. Your firm can remain accessible to the clients who need you.
Legal Answering and Virtual Reception Pricing That Scales With You
Features
- Customer Support
- Order Processing
- Appointment
- Scheduling
- Tier I Help Desk
- Support
- Live Answering
- Message Taking
- Emergency Dispatch
- Event Registration
- Call Screening &
- Routing
- Surveys & Feedback
Message Delivery Options
- Change delivery based upon your schedule
- Secure Message
(required for HIPAA) - Live Operator Relay
(We call you.) - Text Messages (SMS)
Set up options
- Phone number with area code of your choice
- Interactive Voice
- Response (call routing)
- Web Account Portal
- Voicemail
Contact Westpark Communications Today
Westpark has served the needs of attorneys and legal firms across the United States. For best-in-class call-center services that are customized to your needs, call Westpark Communications. Helpful representatives are ready to work with you to deliver outstanding customer care.
