Outsource to a Full Service Call Center that's 100% US based.
Customized and Scalable To Meet Your Needs
Westpark believes in learning about your company before we answer a single call to help you make the best impressions to YOUR customers every time.
Personalized
Every good call center company offers excellent outsourcing services. But not every company custom designs those services to reflect how you do business, how you treat customers, how you resolve issues.
Specialized and dedicated
Our agents will represent your company seamlessly. And if you have large enough call volume and want dedicated agents for your company – We can assign and train them exclusively for you !
Scalable
We can provide all – or any combination of – our full range of services. That way we can meet your needs and your budget.
Supporting Any Industry
From legal class action to medical to manufacturers tech support lines, Westpark has experience with the following:
- Attorneys and Law Firms
- Ecommerce (customer service, order taking, etc.)
- Commercial and Residential services ( HVAC, Plumbing, Cleaning, etc.)
- Medical Services (non emergency such as appointments and scheduling).
- Property Managers (bookings to maintenance calls).
- Manufacturing Customer Service (retail customer support lines, orders, assembly help, etc.
- Utilities (sales and new customer sign up to billing and maintenance issues)
Up to 80% Cheaper Than In-house
Outsourcing your call center needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
Westpark’s Call-Center Can Provide
- 24-hour answering
- confirmations & reservations
- emergency line
- employee check-ins
- interactive voice response (IVR)
- remote monitoring
- scheduling
- messaging
- tier one tech support
- customer service and experience
Westpark’s Call Center Features
- 100% U.S. based operators
- low operator turnover
- bilingual customer care specialists
- emergency backup
- communications
- e-mail and web chat capabilities
- geographic redundancy
- disaster ready