Medical Call Center
Always Ready, Always Reliable
Clear and seamless communication is critical in healthcare, where timely information saves lives. At Westpark Communications, our 24/7 medical call center ensures smooth, reliable communication for healthcare professionals. Backed by rigorous training and strict regulatory compliance, our team is dedicated to delivering quality service you can trust.
Westpark provides effective, around-the-clock communication solutions that enhance patient care and streamline workflow efficiency.
Let’s make every call count. Connect with us now!
Why Partner With a Trusted Medical Call Center
Confidentiality (HIPAA Compliant)
We strictly adhere to HIPAA compliance standards to ensure all medical information remains confidential and secure, safeguarding sensitive data like health records and patient details.
Data Security
Our trained agents handle sensitive medical information with the highest level of care, protecting patient privacy and helping you maintain trust and regulatory compliance in healthcare.
Seamless Integration
Medical clients often use specialized software tailored to their needs, and Westpark seamlessly integrates into these systems to ensure smooth, efficient communication and data management.
24/7 Availability
Our medical call center operates 24/7 to manage urgent patient calls and critical cases at any hour, providing reliable support even after regular office hours to keep your practice responsive.
Cross-Industry Expertise
With extensive experience serving the medical industry’s stringent confidentiality standards, Westpark applies best practices to ensure consistent, secure communication.
Bilingual Agents
Our bilingual team supports diverse patient populations, enhancing communication and accessibility for non-English-speaking patients across various medical and healthcare settings.
Leveraging Technology for Efficient Service
Our Interactive Voice Response (IVR) system minimizes call congestion by guiding callers through non-urgent options, while our team’s expertise with the Epic EMR platform ensures seamless appointment scheduling both during and after office hours.
Quality Assurance Commitment
We maintain strict QA protocols to guarantee accuracy and professionalism in every call. Our supervisors and QA specialists regularly review call performance, supported by ongoing training in HIPAA compliance, medical terminology, and specialized Epic platform skills.
Agent Training
Excellence
Our agents complete thorough HIPAA training to master privacy and security regulations, along with specialized medical terminology instruction to accurately understand and communicate information. Only those who meet our rigorous standards are certified to handle medical calls.
Real-Time Medical Call Center
- 24/7 Medical Call Support & Patient Intake
- Patient Coordination & Appointment Scheduling
- Triaging Emergencies
- Streamlined Patient Management
- Live Answering & Message Relay
- Call Screening & Routing to Healthcare Providers
- Urgent Medical Assistance Availability
- Patient Feedback & Satisfaction Collection
- Phone Number With Area Code of Your Choice
- Interactive Voice Response (Call Routing)
- Web Account Portal
- Voicemail
- Phone number with area code of your choice
- Interactive Voice Response (call routing)
- Web Account Portal
- Voicemail
Trust us to ensure messages are conveyed accurately and securely.
What Our Clients Are Saying
Edgardo M.
"We’ve had a fantastic experience working with this call center team! Their customer service is consistently professional, friendly, and responsive. "
Wendy F.
"Westpark is our company after hours call service and do a great job for us. The main thing I would like to point out is the reactiveness of our needs."
Dotsy B.
"After trying a few other answering services, we found that Westpark Communications is the best. They are very thorough when taking after hour phone calls."
We Integrate Into Your Medical Software
Medical clients rely on a variety of specialized software suites tailored to their unique workflows, such as electronic medical records (EMR) and practice management systems. Westpark seamlessly integrates with these diverse platforms to ensure smooth communication, efficient data handling, and uninterrupted patient care.
Why Work with Westpark Communications?
Personalized
Tailored to the way you expect to serve your customers.
Local
All of our call centers, agents, and data centers are based right here in the United States.
Flexible
Customizable plans with no long-term contracts.
Secure
Our advanced automated infrastructure ensures your data is kept safe and secure.
Available
Live service representatives are available 24/7/365, including all major holidays.
Scalable
Customized rates and service plans allow you to scale up or down at any time.
Proven
We've provided solutions for Fortune 100 companies and solo entrepreneurs since 1968.
Bilingual
We are fluent in English and Spanish and have translators on speed dial for other languages.
Disaster-ready
We have multiple locations and data centers away from recurring natural disasters.
Top Training and Culture
Our agents are hand-picked and trained in-house, with some of the lowest turnover in the industry.
Stay Connected 24/7
Our medical call center tailors services to meet the distinctive needs of healthcare professionals and organizations. We navigate diverse medical scenarios, delivering seamless communication solutions designed to keep your practice running smoothly.