We encourage our clients who have more complex product sales and support to participate in training. We offer this on-site if it is convenient for them, or online if it is not convenient. When we onboard new clients, we assign a dedicated Customer Service Representative to work with the Sales Rep and the training team. This system ensures that every client gets the level of service they need to develop training materials and design a training program that works for them.
Call handling can be customized by the day of the week and the time of day, to mesh with our client’s needs during their business hours, extended business hours and/or after hours.