Employee Spotlight With Robyn: Reliability
Customer Satisfaction Survey Results We recently conducted a Customer Satisfaction survey through SurveyMonkey to get feedback on how we are doing as a company. We
December 6, 2018 No Comments
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Legal
What is a Legal Intake Expert?
If you’re thinking lately about using call center services in your law firm, certain features are available now you possibly didn’t think you’d need. This
October 3, 2018 No Comments
Business
What is the Difference Between an Answering Service and Call Center?
No doubt you’ve heard many different terms thrown around when talking with experts about call centers versus answering services. Some of those terms might become
September 4, 2018 No Comments
eCommerce
5 Ways to Sell a Product Using a Call Center
Attempting to sell your products or services is perhaps one of the most stressful elements of your business without looking too obvious. Selling products to
August 20, 2018 No Comments
How to Know When to Use an Outsourcing Call Center: 5 Things to Consider
The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it’s only due to
August 13, 2018 No Comments
How Inbound Call Center Scripts Work for Property Managers
The thought of using a script might sound relegated to the broadcasting industry rather than a call center. However, the use of a script is
August 6, 2018 No Comments
10 Questions to Ask Your Property Management Call Center
As a property manager, you likely know that maintenance problems often seem to strike at the most inopportune times. By seeking the expertise of an experienced
July 30, 2018 1 Comment
Outsourcing IT Help Desk: Pros & Cons to Consider First
The idea of outsourcing is perhaps still new to you, despite taking time to weigh the myriad options. After concluding your IT company can’t do
July 23, 2018 No Comments
The 4 Cost Pillars for Setting Up Your Call Center
Never underestimate using phones for communication with customers in your new or established business. If you’ve realized setting up a call center to talk with
July 16, 2018 No Comments