Expert, efficient intake services for law firms
Outsource your call center to handle sensitive calls confidently.
Out of the hundreds of calls your law firm gets every week, how many have you missed? It happens when your staff is overwhelmed with intake calls. This is a perfect opportunity to outsource. The big question is, which outsource service can you trust?
Westpark Communications can provide expert, full-service support to attorneys in any field of practice. Our variety of services can help ensure that you never again miss an important call. We will also help keep staff costs down and attorneys free to do their jobs.
Westpark can provide your law firm:
- Legal Intake Service — We follow your guidelines in screening and collecting the information you need to get started. We can even make outbound calls to gather additional information.
- Legal Appointment Scheduling — After intake, we handle scheduling and can even directly integrate into your calendar.
- Attorney Answering Service — Whether it’s overflow or after-hours support, we are an extension of your firm. We can represent you day or night by phone, text, or chat.
- Attorney Virtual Receptionist / Call Routing — We can route calls and greet people just as if we were sitting in your office.
- Mass Advertising and Marketing Support — Our agents can respond to the call demand from commercial campaigns.
- Call Outcome Reports — You choose which calls are reported and how they are reported. From email summaries to direct integration into your internal software, you have control.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, for other languages, translators on speed dial.
- HIPAA Guideline Compliance, Secure Handling — We follow HIPAA guidelines when gathering information from clients. We can securely transmit or integrate the data to your firm.
- A Consistently Professional Image — We are fluent in legal terminology and will make credible and assuring first impressions to give your clients confidence.
Benefits for any type of law practice
- Criminal Law
- Family Law
- Personal Injury
- Corporate Law
- Immigration Law
- Estate / Trust / Elder Law
- Mass Tort and Class Action Intake
We Integrate Contacts Directly Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software, including applications such as Virtual Law, AbacusNext, Clio, My Case, Salesforce and other popular systems.
Dependable When the Going Gets Tough
Hurricanes. Floods. Fires. Evacuations. No matter the disaster, Westpark keeps your lines of communication open. Your firm can remain accessible to the clients who need you.
Contact Westpark Communications Today
Westpark has served the needs of attorneys and legal firms across theUnited States. For best-in-class call-center services that are customized to your needs, call Westpark Communications. Helpful representatives are ready to work with you to deliver outstanding customer care.
