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Property Management Answering Service

Property Call Center Services for Real Estate Companies and More

You likely are the type of professional who loves helping people find their dream home. Your communication skills are why you got into the property management field in the first place, that and to pursue the lucrative opportunities that real estate provides. You have made enough financial investments and have shelled out enough money for upfront costs to get off the ground.

There are many ways that your money gets allocated; from getting licensed and driving from location to location to waiting for the commission check to arrive in the mail—any additional services better have a return on investment. And it better be the kind of investment that is aligned with your goals, that is, to sit back and watch the income roll in and stay involved only where you need to be.

Property Management Goals

Missing Calls Means Losing Business

Due to all of the time spent outside of the office and attending appointments, it can be easy to miss a phone call. In the property management business, missing a phone call might mean missing a sale

Customers are keen on having their questions answered right away. If incoming questions are not addressed in a timely manner, a customer will move on to your competitor.

Tenant Outreach

A call center for property management companies doesn’t have to just passively wait for inquiries to come in. A proactive answering service will also conduct regular tenant satisfaction surveys on your behalf. This allows property managers to identify and correct issues before they become major problems. As these issues are addressed, property managers build the impression that they are responsive to tenants’ needs. This responsiveness tends to make tenants more inclined to renew their leases.

An answering service can train their agents to answer questions for a specific company, and even to assist in the sales process. Live answer agents ought to be knowledgeable, professional, and give customers only the best service, which means that your business makes more sales.

Save Time and Money

How much can you save when working with Westpark versus hiring a new employee?

It’s easy to find people who are looking for a house or an apartment, however it takes strong management skills to make sure your reputation is top notch so that the most lucrative leads keep coming back and even referring their friends and colleagues to you. Delivering on promises, returning calls, and staying on top of tenant requests are responsibilities you will have to handle before you can take the back seat in managing your properties.

If you can manage your reputation in a way that you become the go-to person for all lucrative showings, well that is the end all be all as far as Marketing is concerned. When an emergency call comes in, it not only takes time to answer the call, it also takes time to find a person to respond to it.

Create Referrals

The best tool for a property management business is word-of-mouth advertising. Customers refer their friends, family and business connections that provide the best leads for properties. It takes a lot of time and effort for a property management business to get good reviews, however, it does not take as many bad experiences to generate negative reviews. A quick look on a review site such as Yelp, or at the ratings on a Facebook business page will show that in many cases negative reviews outweigh positive reviews. People possess the desire to keep their friends from having a bad experience, and if that means posting it for the world to see, they will do it.

 

In order to keep bad reviews off of the internet, a business must do everything in their power to create the best experience for the customer. 

Creating the best experience means keeping the property in top-notch shape, screening new tenants, and of course, providing only the best customer service.

Never Miss Another Call

Request a custom quote to learn more about how we can work together.

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