Property Management Call Center Services
Peace of mind for you and your tenants
Successful property management depends on how well you handle calls. Missed inquiries can lead to lost rental opportunities, extended vacancies, and an increased inquiry load. Parking conflicts can lead to guest parking challenges and missed revenue opportunities for reserved spaces. Delayed responses to maintenance or repair requests, especially those involving water leaks or electrical issues, can result in property damage.
Marketing, sales, maintenance, security, referrals, and retention all require a property management answering service that never misses a call. Whether you need support for your internal property management call center, an after hours answering service, or want to contract the entire operation, giving you what amounts to an outsourced receptionist, Westpark’s customized 24-hour call center services can help you make your business more successful.
Take Charge: 24/7 Oversight for Maintenance, Marketing, and Security – All in One Partnership.
Sales and Showings
Handle common pre-sales questions, screen and route calls, and schedule viewings.
Maintenance and Security
Dispatch Maintenance or Courtesy Officers using your guidelines.
Customer Retention and Referrals
Answer all calls 24/7, follow up on service dispatch, measure success, and encourage referrals.
How does Westpark benefit property managers?
Whether via text message or phone calls, Westpark provides you:
- A Consistently Professional Image 24/7/365 — We will make credible and reassuring first impressions to give your clients confidence any time of the day or year.
- Service in Spanish and Other Languages — Don’t miss out on business. We have Spanish-speaking representatives and, translators on speed dial for other languages.
- Lead Capture — We follow your guidelines in screening and collecting the information you need to get started. We even make outbound calls to gather additional information.
- Scheduling of Appointments or Viewings — We handle scheduling and can integrate directly into your calendar.
- Automation of Frequently Asked Questions — Automate frequently asked information such as address and hours, or have live agents handle every call or text message.
- Tenant Outreach — Show responsiveness and exceed expectations by following up on service calls, conducting satisfaction surveys, or reaching out with notices or messages.
- Save Time, Improve Efficiency, and Increase Staff Availability — Calls for our property clients average two minutes. Imagine how much more productive your staff can be by reducing the workload and interruptions.
- Increased Retention / Lower Cost — Property Management Minutes estimates turnover ranges from $1,000 to $5,000 a unit. Our call center services will help you keep existing customers happier, increasing retention and reducing costly turnover.
- More Referrals from Existing Tenants — Happier tenants are more likely to refer others. We can even contact tenants asking for referrals.
- Increased Profit — Outsourcing all these services to Westpark is usually up to 80% cheaper than hiring in-house staff.
Optimal Property Management: Each Call Expertly Handled, Customized to Exceed Your Expectations at Every Phase.
Westpark saves property managers time and money
How much can you save when working with Westpark versus hiring a new employee?
Outsourcing your call center needs can be up to 80% cheaper than in-house labor plus provide 24/7 availability.
- Yearly Cost to Hire based on a common 350 monthly minute plan.
- Volume discounts available as your needs scale.
Streamline Contacts Into Your Software
Inbound calls, email messages, follow-up calls, and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your firm’s software.
- Omni-Channel Communications via phone, email, chat, and text allows your customers to communicate however they prefer.
- Seamless Systems Integration. Our agents have access to your systems and platforms, both directly and via API (Application Programming Interface).
- IVR (Interactive Voice Response) Options. Customized auto-greeting, prompts, and call routing that integrate with your systems via API and can lower costs and speed resolution of issues.