Retail Electric Provider Call Center
Responsive, Comprehensive, Customized Communications: The Help You Need to Win and Retain Customers.
Westpark’s fast, courteous, professional call-center services help you boost enrollments and sales.
What’s the value of having every call to your company handled and routed correctly? What’s it worth to enhance sales without adding to your payroll? Westpark’s call-center services can handle inbound calls courteously, professionally and knowledgeably to help retain existing customers and win new ones.
Complete Communications for Energy Providers
- Omni-Channel Communications via phone, email, chat and text allows your customers to communicate however they prefer.
- Seamless Systems Integration. Our agents have access to your systems and platforms both directly and via API (Application Programming Interface).
- IVR (Interactive Voice Response) Options. Customized auto-greeting, prompts, call routing and bill payment solutions that integrate with your systems via API and can lower costs and speed resolution of issues.
Customer Care, Equipped for You
- Bilingual call management
- Complete, accurate customer enrollment
- Inbound sales and enrollments
- Outbound retention and collections
- FAQ answers for energy shoppers
- First-call resolution and minimized call escalation
- Payment processing
- Inbound billing and service inquiries
- Take payments
- Issue credits
- Set up payment plans
- Outbound welcome and follow-up calls
- Outbound retention and collection calls
Dependable When the Going Gets Tough
Hurricanes. Floods. Fires. Evacuations. No matter the disaster, Westpark keeps your lines of communication open. Your firm can remain accessible to the clients who need you.