Our Leadership
Debbie Young
General Manager
Octavia Jacobs
Assistant General Manager
Donna Tritico
National Sales Executive
26 years at Westpark, over 40 years in client service and sales
Donna joined Westpark Communications in 1999 and serves as an Account Executive, providing consultative support and customized communication solutions for businesses across a wide range of industries. With an extensive background that includes over 18 years in banking and more than a decade in sales, she brings a deep understanding of customer service, process efficiency, and relationship management. At Westpark, Donna helps clients design inbound call handling programs for order taking, appointment scheduling, reservations, and 24/7 live answering support. Known for her reliability and client-first approach, she continues to build long-term partnerships that reflect Westpark’s commitment to service excellence.
Lisa Hébert
National Sales Executive
12 years at Westpark, over 25 years in business operations and client relations
Lisa joined Westpark Communications in December 2012 and serves as a National Sales Executive, providing consultative sales and account management for businesses seeking 24/7 live answering and customer communication solutions. With more than two decades of experience in professional services, business operations, and client management, she brings a strong background in relationship building and solution-based sales. Prior to joining Westpark, Lisa held key roles supporting executive leadership and managing client accounts across multiple industries.She studied at Tulane University and is recognized for her commitment to
Amy Johnson
Client Success Manager
10 years at Westpark
Amy Johnson is an experienced client advocate with over nine years of service in customer relations, team leadership, and process optimization. She has a strong background in managing client interactions, resolving escalations, and driving customer satisfaction. In 2020, Amy earned recognition as Customer Service Manager of the Year. Noting her subject matter expertise in optimizing internal processes and content marketing initiatives, she is skilled in key areas like CRM management, team motivation, and building long-term business relationships.
Edna Wesneski
Founder
In 1968, Edna Wesneski founded Westpark Communications alongside her sister, inspired by a conversation with a local businesswoman who recognized the growing need for professional answering services. Their first client, Container Corporation of America, signed on before the company even had an office, marking the start of what would become one of Houston’s longest-standing communications firms.
Through economic shifts, technological change, and industry deregulation, Edna led Westpark with resilience and a commitment to exceptional customer care. She personally oversaw operations, managed client relationships, and adapted to every evolution in telecommunications, from switchboards to digital networks, without ever losing sight of the personal touch that defined her service.
In 1992, Edna invited her daughter, Kathie Edwards, to help rebuild and modernize the company. Together they expanded Westpark’s capabilities, strengthened its systems, and set the stage for national growth. Edna’s entrepreneurial spirit and dedication to “live, human connection” remain central to Westpark’s identity, a lasting testament to her belief that technology should enhance, not replace, genuine customer service.
Kathie Edwards
A Legacy of Innovation and Care
In 1992, Kathie Edwards joined Westpark Communications to assist in operations management, bringing structure and modernization to a growing family business founded by her mother, Edna Wesneski. Drawing from her early experience within the company, Kathie focused on developing policies, procedures, and client systems that laid the foundation for a new era of growth.
Under Kathie’s leadership, Westpark evolved from a regional answering service into a nationally recognized communications partner serving Fortune 100 corporations and emerging businesses alike. She led the company through major technological milestones, from traditional switchboards to internet-based communication and VoIP integration, while maintaining the company’s core value of personalized, human-centered service.
In 2007, Kathie purchased Westpark Communications, continuing her mother’s legacy while fostering innovation, efficiency, and a strong sense of family within the workplace. She was admired for her integrity, mentorship, and dedication to client success. Her leadership style empowered employees to grow from within, and her vision helped position Westpark as a leader in 24/7 communication solutions built on trust, technology, and heart.