Custom Call Center Solutions for your Business
Westpark Communications is Your Partner in Innovation & Excellence
Every business is different — your call center support should be too. At Westpark Communications, we provide custom call center solutions designed to match your workflows, industry requirements, and customer expectations.
Integrated Answering Service Solutions
Westpark Communications blends innovation with customization to redefine your business’s connectivity with customers. Our specialty lies in creating seamless integrations with Customer Relationship Management (CRM) systems, enhancing your business communications and streamlining your workflows.
Scalable Call Center Support
Whether you need overflow call handling, after-hours coverage, emergency support, or fully outsourced support, our custom call center services scale with your business. With a fully trained team available around the clock, there will always be someone there to take your calls.
We Work With Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your company’s software, including applications such as Shopify, Woocommerce, Magento, Big Commerce and other popular systems.
Why Opt for Westpark’s CRM & Platform Integrations?
Industry-Leading Platforms
We excel in integrating with top CRM platforms like Microsoft Dynamics, Salesforce, JIRA, and Shopify. Our expertise ensures your business harnesses the latest technologies and functionalities.
Focus on Efficiency
Our integrations enhance operational efficiency by reducing redundancies and streamlining information flow. This leads to decreased manual efforts and improved business processes.
Tailored to Your Needs
We recognize the uniqueness of each business. Our custom integrations are meticulously crafted to meet your specific CRM requirements, ensuring alignment with your business objectives.
Industry Specific Solutions
Here are some case study examples of Westpark Communications’ ability to adapt to industry-specific customized solutions.
Medical Technology Integration
We partnered with a leading tech provider in the medical field to integrate their systems with JIRA, enhancing their ticket resolution process and optimizing labor input through real-time data updates.
Funeral Services Integration
For a top funeral service provider, we developed a system to manage lead intake and scheduling within Salesforce, improving lead response times and boosting their sales conversion rate.
Property Management Solutions Integration
A property management client needed a solution for their growing tenant communication needs. We developed an IVR system for efficient call routing and integrated service request management into Microsoft Dynamics, significantly enhancing tenant satisfaction and operational scalability.
The Westpark Advantage
Beyond the Call Center
Westpark Communications is more than a call center; we are a comprehensive solutions provider. Each integration is custom-developed to fit your specific needs, ensuring you get the most out of our services.
Automation for Cost Efficiency
Our automated CRM integrations reduce operational costs by simplifying the integration process and minimizing the need for extensive training.
Transparent Reporting for Strategic Decisions
Our transparent reporting tools empower you to make informed decisions, track marketing effectiveness, and manage leads more effectively, propelling your business to new heights.
Choose Westpark Communications for solutions that not only meet but exceed your expectations, enhancing every facet of your business communications.
- Always Available Day and Night — Day or night, we're here for you, ensuring seamless communication round the clock.
- Bilingual Customer-care Specialists — Fluent in multiple languages, our specialists cater to diverse customer needs.
- Emergency Backup Communications — Count on us for reliable emergency backup communications when you need them most.
- Highly Customizable Communications Solutions — Tailored to your exact needs, our solutions offer unmatched flexibility.
- Dedicated Quality Assurance Staff — Our dedicated QA team ensures top-notch service quality at all times.
Ready to Transform Your Business?
Your business deserves more than a cookie-cutter call center. Let’s create a solution that improves efficiency, reduces missed opportunities, and delivers the customer experience your callers expect.