When patient calls are flowing in, having a HIPAA-compliant answering service with exceptionally trained call center agents matters more than ever. Here’s how Westpark Communications’ call center works for you.

HIPAA compliance is more than a luxury for your practice. It is a necessity.

When it comes to who is answering the calls for your medical practice, we understand how important it is for you to trust someone with the sensitive aspects of your business. We pride ourselves on training our live call center agents rigorously, so that they are more than equipped to answer the phones quickly and fulfill your patients’ needs. Every employee who answers the phone for your medical practice with our answering service has been taught the terms and regulations of the Health Insurance Portability and Accountability Act (HIPAA) and has the necessary certifications to ensure compliance.

At Westpark Communications, our bilingual HIPAA-certified answering service and call center agents are available 24 hours a day, 7 days a week. When they answer the phone, they will interact with callers through a script-prompted system tailored to your unique needs. Scripts can be as simple or as complex as you would like them to be. Our goal is to create a seamlessly efficient process to relieve your workload, allowing you to focus on the growth of your business while we tend to the needs of your callers.

Our live agents have helped manage the needs of many doctors and medical facilities and are professionals at answering calls, relaying messages, and making themselves an extension of your medical office staff; especially during the times when your staff isn’t available to assist. This is critical for catching every patient call, every time.

The bottom line? We’re here to help you improve productivity in your day-to-day, with real results.
Reach out to learn more about our available medical answering service plans here.

To learn more about HIPAA compliance and what makes a HIPPA compliant answering service, visit here.