Out of Office Message for Hurricane Season – Templates & Call Coverage Tips

Clear communication with your clients can ease anxiety, set expectations, and preserve trust when a hurricane is approaching. An effective out-of-office message is more than just a courtesy—it’s a customer retention tool.

In this article, we provide sample messages you can use, along with expert tips on staying reachable and responsive even if your office must close.

Sample Out-of-Office Messages for Hurricanes

Option 1: General Delay Notification

Due to weather caused by the approaching hurricane, our office is temporarily closed. We appreciate your patience during this time. For urgent needs, please call our main line. We’ll respond as soon as conditions allow.

Option 2: Redirecting to Call Center

Our team is currently offsite due to hurricane conditions. However, our 24/7 support team is available to assist you. Please call [XXX-XXX-XXXX] and a live representative will be happy to help.

Option 3: Minimal Service Continuity

We are monitoring messages during the storm and will return all non-urgent calls once operations resume. For emergencies, please leave a voicemail and mark it as urgent.

Best Practices When Communicating Hurricane Office Closures

Set expectations clearly – Include estimated response delays.
Give an alternative – A backup line or answering service is ideal.
Keep it human – Acknowledge safety and show empathy.
Update frequently – If your return date changes, update the message.

From Hurricane Harvey to Today: Proven Continuity

Westpark Communications remained fully operational through Hurricane Harvey in 2017 answering over 5x our usual call volume without service disruption. We’ve since maintained uninterrupted operations through other major hurricanes including Laura (2020), Ida (2021), and Ian (2022), ensuring clients never lost coverage when it mattered most. Throughout these events, we’ve continued to refine our continuity systems with: Since then, we’ve continued to refine our continuity systems with:

Remote agent readiness
Redundant call infrastructure
Distributed teams across the U.S.
24/7 call answering under all weather conditions

Need Help Staying Reachable During the Storm?

Westpark offers live answering and custom message handling to keep your customers informed even if your team is offline.

Let us help you build a hurricane-ready communication plan today.