Smarter Solutions, Bigger Possibilities
At Westpark Communications, we continually seek ways to deliver more value to our clients. More solutions, more technology, and more support to grow your business, your way. One of the ways we are enhancing our offerings this year is by expanding them. We are expanding our suite to offer more innovative solutions, with bigger possibilities.
Expanded Services to Meet Your Needs
Westpark has historically been the go-to destination for businesses seeking answering services and call center support. However, we are now expanding our offerings. This year, we’re bringing to you:
- Multichannel Customer Support: Now offering SMS (text), in addition to expanded live chat, email and web form support. These provide faster, more convenient ways for people to connect with your business.
- Outbound and BPO Support: We now offer a range of outbound and BPO services, including lead qualification, appointment scheduling and reminders, order processing, data entry, and more, to help reduce client overhead and free up internal teams to focus on growth.
- Industry-Specific Upgrades: We continue to expand into specialized industries, and now offer more coverage for healthcare, legal, property management, and financial services (with ID verification).
Technology for Efficiency
Recently, as our clients are aware, we have completed a significant upgrade to our internal call-taking and routing systems. With this change, we aimed to enhance client visibility and transparency, streamline our agent workflows, and improve the overall quality of customer calls. Here’s some of what we added:
- Smarter call routing and CRM integrations to reduce errors and hold times.
- Real-time analytics and reporting dashboards for increased performance visibility.
- Enhanced data security and compliance (HIPAA, SOC 2, PCI).
- AI-powered solutions to help reduce the load on agents.
Designed for Growth, Prepared for Scale
Our new platform now expands support for teams of all sizes. Previously, our expertise was primarily focused on small to mid-sized companies. Now, with our expanded capabilities, we can meet the needs of companies of any size, especially multinational enterprises. We have also increased our ability to rapidly ramp up support during seasonal situational spikes in call volume. Additionally, everything is designed to your liking, ensuring that your plans for growth are seamlessly integrated into the caller experience.
Why It Matters
In the world of customer service, satisfaction is key. Here’s a quick recap as to why these updates matter most:
- More communication options → better customer satisfaction
- More BPO support → higher operational efficiency
- More insight & visibility → better business decisions
- Better technology → more secure, efficient processes
Get Your Free Consultation
Westpark Communications continues to grow, innovate, and invest in new technology and services that help our clients thrive. If you’re interested in learning more and seeing what’s new, reach out to get your free efficiency consultation today!