Call Center Careers
Working at Westpark Communications
Join Our Team
For over half a century, Westpark Communications has established itself as a leader in the answering service and call center industry from our base in NW Houston. With a foundation built on empathy and tech-driven innovation, we continue to uphold our legacy of trust and reliability. At Westpark, embracing innovation means promoting a stable and promising future for our team members.
Our Company Culture
At Westpark Communications, we value a people-centric, supportive environment. If you’re seeking a career that offers growth and fulfillment rather than stagnation, you’ll find a community here that values internal promotion and leadership development. Our dynamic workdays are filled with opportunities to respond promptly to client needs, supported by a team of accessible supervisors, Client Success Advocates, and Operations Managers who ensure that everyone, from new recruits to seasoned agents, receives the support they need to succeed.
*As an Equal Opportunity Employer, we pride ourselves on fostering an inclusive environment where everyone is valued and respected, regardless of background, including race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Career Trajectory
As Westpark Communications continues to grow, so do the career opportunities we offer. We’re expanding our team, which means new roles in supervisory positions, training, and quality assurance are regularly created. We provide clear paths for professional development, ensuring that as our company flourishes, so does your career.
Career Opportunities
We look for individuals who are passionate about delivering exceptional customer service.
Remote Customer Service Representative
As a Customer Service Representative at Westpark, you will join a team committed to exceeding our customers’ expectations through quality support. We are seeking dedicated and energetic individuals ready to handle various customer interactions with precision and care. To help with our business continuity plan, we are looking for candidates outside the Houston area that reside in North or West Texas, Tennessee, and Nevada.
Key Responsibilities:
- Answer inbound calls and address customer inquiries.
- Enter and capture information accurately into our database.
- Navigate our customer service systems and follow specific call-handling instructions.
- Relay messages and route calls to appropriate resources.
- Perform follow-up tasks and coordinate with other departments to resolve customer issues.
- Uphold our commitment to providing personalized service at the highest level.
Customer Service Representative
As a Customer Service Representative at Westpark, you will join a team committed to exceeding our customers’ expectations through quality support. We are seeking dedicated and energetic individuals ready to handle various customer interactions with precision and care.
Key Responsibilities:
- Answer inbound calls and address customer inquiries.
- Enter and capture information accurately into our database.
- Navigate our customer service systems and follow specific call-handling instructions.
- Relay messages and route calls to appropriate resources.
- Perform follow-up tasks and coordinate with other departments to resolve customer issues.
- Uphold our commitment to providing personalized service at the highest level.
Bilingual Customer Service Representative
In addition to the responsibilities of a regular Customer Service Representative, as a Bilingual Customer Service Representative, you will be pivotal in serving our diverse customer base by leveraging your language skills to enhance communication effectiveness.
Key Responsibilities:
- Perform the tasks and responsibilities of a regular Customer Service Representative
- Provide bilingual support, ensuring clear and professional interactions with customers who have language preferences.
- Assist in translating and clarifying communications between customers and departments, enhancing understanding and service delivery.
We are not hiring at this time, but please check back for future opportunities!
“I can honestly say I’ve never worked for a company that’s SHOWN how much they appreciate all the hard work and effort it takes to keep going each day. Actions speak louder than words.”
– Jennifer Z., Customer Service Team Lead
Learning Opportunities
Unlock Your Potential
Our commitment to staying ahead of technological trends is not just about innovation—it’s about empowering our team. You’ll have the chance to enhance your skills through our 8-step sales optimization process, which encompasses training in service expertise, customer engagement, and advanced closing techniques.
Embrace Growth and Challenges
Our culture is one that encourages taking on new challenges and expanding your skills. This not only benefits the company but also enhances your professional growth, making Westpark an exciting place to build your career.
We Invite You To Speak Up!
Voice Your Ambitions: During the interview process, we invite you to express your desire to expand your cross-departmental knowledge on information technology, digital marketing, or even networking opportunities!
Promotions are Limited: We can only grant promotions to those who excel and voice their ambitions, aligning opportunities with their interests as they arise.
At Westpark Communications, we don’t just offer jobs—we offer careers that come with the opportunity to grow, succeed, and make a significant impact. Join us in a role that promises more than just a paycheck but a pathway to achieving your professional and personal goals.
