In the legal industry, timing is everything. A delayed response can mean the difference between signing a new client or losing them to a more responsive competitor. For solo attorneys and small to midsize firms, missed calls are one of the most common (and most costly) sources of lost leads. Read to learn about how a legal answering service can help
Missed Calls Are Missed Revenue
Legal clients are often in crisis when they reach out. Whether they’ve been injured, accused, or served, they need answers immediately. If your law firm isn’t available when they call, even during off-hours or lunch breaks, they may move on.
In fact, a study by Clio revealed that 64% of potential clients who reach out to a law firm expect a response within 24 hours — and many expect it within minutes.
Even more striking, 42% of legal consumers hired the first lawyer they spoke to, according to a Martindale-Avvo study. That means if your firm doesn’t pick up the phone, you’re likely handing business to your competitors.
The Cost of Missed Legal Leads
Let’s do some quick math.
If your average client is worth $2,500, and you miss just three qualified calls per month, that’s $7,500 in lost revenue, or $90,000 a year.
For personal injury or family law attorneys, where case values are even higher, the impact can be much worse.
Yet many firms still rely on voicemail, automated menus, or overworked front desk staff to manage incoming calls. This is costing them more than they think.
The Answering Service Advantage for Law Firms
Partnering with a live answering service built specifically for law firms allows you to capture every opportunity, day or night. It also signals professionalism, consistency, and responsiveness, which can set your firm apart in a highly competitive market.
Look for a provider that offers:
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- 24/7 live legal intake
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- Bilingual support
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- Confidential call handling
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- Appointment scheduling
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- Integration with your CRM or case management software
Some answering services, like Westpark Communications, even offer flexible options so that you don’t get locked into long-term contracts, giving you complete flexibility with your law firm.
How to Turn Missed Calls into Signed Clients
If you’re serious about growing your firm, you can’t afford to miss another qualified call. A live answering service can become an extension of your practice, capturing leads while you’re in court, in a meeting, or offline.
At Westpark, we help law firms deliver a professional client experience 24/7. Our U.S.-based agents are trained in legal intake, bilingual support, secure data management, and urgent call handling. We’re more than a receptionist. We’re your front line.
Discover How Much Each Lost Lead Costs Your Business
Your law firm could be saving thousands of dollars in lost revenue from lost leads. We recently created a calculator that can help you specifically see just how much each missed call costs — and better yet, how much you’ll save by catching them.
Check out the calculator here!
Ready to Stop Losing Clients to Missed Calls?
Book your free efficiency consultation today.
We’ll show you how much revenue you’re leaving on the table (and how to get it back).