Call Center RFP
Submit Your Call Center RFP or Contract Opportunity
Westpark Communications welcomes the opportunity to participate in structured procurement processes, including Requests for Proposal (RFP), Requests for Information (RFI), and Requests for Quotation (RFQ).
With decades of operational excellence, 24/7 U.S.-based support, and a strong commitment to compliance, we deliver reliable services tailored to mid-market organizations and critical industries. Submit your call center RFP today to find the perfect fit for your organization.
Westpark Communications welcomes the opportunity to participate in structured procurement processes, including Requests for Proposal (RFP), Requests for Information (RFI), and Requests for Quotation (RFQ).
We deliver reliable services tailored to mid-market organizations and critical industries. Submit your call center RFP today to find the perfect fit for your company.
Federal & Commercial Procurement Categories
Westpark Communications is fully equipped to compete in a range of procurement categories. Explore our capabilities aligned with the NAICS codes we support.
NAICS 561422 -
Telemarketing Bureaus and Other Contact Centers
Westpark delivers flexible contact center solutions with trained agents, proven processes, and advanced systems to support inbound, outbound, and blended telecommunication needs.
NAICS 561421 –
Telephone Answering
With 24/7 US-based live agents, Westpark ensures professional, accurate, and timely call handling that captures critical information and enhances caller satisfaction for all industries.
NAICS 561320 –
Temporary Help Services
Westpark offers scalable support teams trained in client-specific protocols, providing short-term or project-based staffing to meet fluctuating communication and admin demands.
NAICS 541511 – Custom Computer
Programming Services
We collaborate with technical teams to develop and integrate custom call-handling software that ensures seamless data capture, reporting, and system compatibility for each client.
NAICS 541613 –
Marketing Consulting Services
Our team works closely with clients to align call strategies with marketing goals, optimize lead capture, and enhance customer engagement across all communication channels.
NAICS 561440 –
Collection Agencies
Westpark’s agents are trained in respectful, compliant outreach strategies that help clients recover outstanding balances while maintaining positive relationships with their customers.
What Westpark Communications Offers
100% U.S.-Based Call Center Services
Our fully U.S.-based call center ensures high-quality, culturally aligned support with trained agents dedicated to delivering exceptional customer experiences around the clock.
HIPAA, PCI, and Regulatory Compliance
We strictly adhere to HIPAA, PCI, and industry regulations, safeguarding sensitive data and maintaining compliance to protect your organization and customers.
Proven Expertise Across Healthcare, Utilities, Manufacturing, and Customer-Facing Industries
With deep experience in these essential sectors, we understand industry-specific needs and deliver tailored, effective support solutions.
Enterprise-Grade Infrastructure with 99.99% Uptime
Our robust, enterprise-level infrastructure guarantees reliable service, ensuring your business communications stay uninterrupted and consistently available.
Customer Support Programs Tailored to Requirements
We design customized support programs that align precisely with your contract terms and business goals, providing flexible, scalable solutions that adapt to your unique needs.
We Integrate & Remote Into Your Software
Westpark can work directly with your CRM, we have worked with Shopify, Woocommerce, Magento, Big Commerce and other popular systems.
Our U.S.-Based Contact Center Services Include:
24/7 Live Answering
U.S.-Based Agents
We Take Your Calls Anytime
Spanish Coverage
Reply to or Send Emails Anytime
Send or Respond to Text Messages (SMS) Anytime
Patch/Transfer Calls Without Limits
Your Patch/Translated Calls Handled Anytime
Trusted for Over 55 Years
Sergio P.
"I wanted to take a moment to express my gratitude for the excellent service I've experienced with Westpark over the past few years. It has been a pleasure working with your team."
Michelle Q.
"On call has been awesome ever since we changed to Westpark. Their follow up and being on top of things is greatly appreciated."
Aaron J.
"Their team is professional, responsive, and always follows through in a timely manner. Communication has been seamless, and any updates or requests we've submitted have been handled efficiently."
How to Engage with Us
Streamline the evaluation process and receive a tailored, timely response that meets your specific needs. Submit your call center RFP, RFQ, or RFI requests by filling out the form. We will be in contact shortly.
We Answer Calls Across Multiple Industries
Caring for Senior Mobility: Customer Service That Drives Growth
Addressing Challenges in the Retail Electric Sector
Providing Solutions for eCommerce for Manufacturers
Proven Expertise From a Trusted BPO Call Center
Westpark Communications is a 100% U.S.-based call center offering 24/7 enterprise-grade service with a personal touch. We provide HIPAA-compliant, customized solutions, making us your trusted partner for mission-critical call handling and customer support.
55+
Years in Business
700+
Clients Served
Why Work with Westpark Communications?
Personalized
Tailored to the way you expect to serve your customers.
Local
All of our call centers, agents, and data centers are based right here in the United States.
Flexible
Customizable plans with no long-term contracts.
Secure
Our advanced automated infrastructure ensures your data is kept safe and secure.
Available
Live service representatives are available 24/7/365, including all major holidays.
Scalable
Customized rates and service plans allow you to scale up or down at any time.
Proven
We've provided solutions for Fortune 100 companies and solo entrepreneurs since 1968.
Bilingual
We are fluent in English and Spanish and have translators on speed dial for other languages.
Disaster-ready
We have multiple locations and data centers away from recurring natural disasters.
Top Training and Culture
Our agents are hand-picked and trained in-house, with some of the lowest turnover in the industry.