Legal Answering Service

Bringing on an in-house receptionist can be costly and limit your flexibility, especially as your call volume fluctuates or grows. Our legal call center and answering service removes those headaches.

With a dedicated team of trained professionals, your law firm gains:

• Scalability: Virtual teams can easily handle spikes in calls, whether you’re navigating a busy tax season or launching a new marketing campaign.
• Reduced Overhead: Skip expenses like hiring, training, office space, salaries, and benefits. Pay only for the services you need, when you need them.
• Consistent Coverage: No more worrying about sick days, vacations, or staff turnover. Virtual receptionists ensure every call is answered, no matter the hour.
• Focus on Legal Work: Free up your team to concentrate on casework and client relationships, confident that routine intake screening and scheduling is in reliable hands.

Ultimately, a legal call center or answering service streamlines your operations, keeps costs down, and helps your staff stay productive on what matters most —serving your clients.

Today’s clients have higher expectations than ever when it comes to communication with their legal counsel. Most people won’t wait around: they expect immediate answers when they reach out to a law firm. In fact, the speed and attentiveness of your first response can often tip the scales when someone is deciding which firm to hire.

For many consumers, the difference between choosing your practice or moving on to a competitor comes down to how quickly — and helpfully — you respond to their initial inquiry. Prompt responsiveness isn’t just preferred; it’s expected. At the same time, attorneys are often pulled away from casework by constant calls and client interruptions, with a significant portion of each day eaten up simply trying to get back on track.

That’s where having a dependable call center partner pays off. By ensuring every inquiry is handled swiftly and professionally, your firm can impress potential clients and keep current ones satisfied—all without burdening your own staff.

No matter your law firm’s goals, from booking more consultations, expanding your client list, or providing around-the-clock support, our outreach and web chat services have you covered.

Intelligent Outreach Campaigns

Our team can proactively contact, engage, and pre-qualify leads for your firm, following your specific intake requirements. We handle inbound and outbound calls to nurture new business, collect essential case details, and smoothly transition prospects right into your pipeline. Using tools like Salesforce, Clio, and MyCase, we deliver seamless updates, so no opportunity slips through the cracks.

Responsive Web Chat — Bots, People, or Both

Capture leads and provide client support the instant someone lands on your website. Our customizable live web chat can use helpful pre-written scripts tailored to your firm’s needs. We ensure your prospects and clients receive quick, accurate answers, helping you secure new business even after regular office hours.

Whether you’re building your caseload or aiming for outstanding client satisfaction, these solutions work hand in hand with your legal practice and software, so you can focus on what you do best — advocating for your clients.

The legal landscape is evolving at breakneck speed, and for small law firms, that’s a very good thing. Through the smart adoption of technology and 24/7 availability, it’s now possible to free up hours of valuable time that would otherwise vanish into tedious administrative tasks.

• 24/7 Communication Coverage: With solutions like integrated web chat, SMS, and call handling, your office can remain informed and responsive around the clock — even when you’re tied up in court or deep in a client meeting.
• Centralized Data and Action Tracking: All client interactions — phone calls, web chats, appointments, or more — are automatically documented in the ways you choose. Whether that’s an agent submitting an appointment confirmation to your calendar (or CRM), or a notifcation sent from us with the details (email, SMS, etc.), you can choose to have all of your inbound call data sent in an efficient, centralized way.
• Call Filtering: When you’re busy in court or working steadily at the office, constant phone calls can be a distraction. With Westpark, we can set up a protcol for our agents to follow so that only the calls you want to be disturbed by get transferred to you.

Gone are the days of juggling sticky notes and missed calls. With the right technology and call center team at your side, even the smallest law firm can operate with the professionalism, speed and accuracy of a much larger operation.

While word-of-mouth and referrals remain critical to a thriving practice, modern law firms have access to an expanded toolkit for driving growth and capturing the right clients. Here are some proven strategies and lead generation best practices that the most successful firms put to work:

Respond Quickly, Every Time

First impressions matter. 67% of potential clients say they choose a law firm based on how fast the firm responds. Don’t let a lead go cold. Westpark can implement prompt call-back protocols and leverage tools that ensure every call or web chat inquiry gets a rapid response.

Use Live Chat and Text Messages

Prospects visiting your site are often comparison-shopping and may have immediate questions. Deploy live chat and 24/7 messaging to provide answers in seconds, not hours. Whether it’s a basic inquiry or a deeper conversation, real-time responses can convert curious visitors into scheduled consultations.

Leverage Your Existing Software

Streamline your workflow by using Westpark communications unique ability to integrate into your existing software. Whether it’s Virtual Law, AbacusNext, Clio, My Case, Salesforce, or something different, Westpark’s got your back.