2FA/Multifactor Compliance Made Easy
For doctors and medical practitioners, being able to access patient records is important. Having a call center that is trained not only in working with electronic health record (EHR) systems but also in 2-factor authentication (2FA) can help you address patient concerns efficiently. When you partner with a capable answering service, you can ensure your practice remains compliant.
The Importance of 2FA/Multifactor Authentication
The Department of Health and Human Services has begun implementing guidelines promoting the use of 2FA/multifactor authentication when accessing health records. This is to help promote the safety and security of each individual. It was also done to support HIPAA regulations.
For doctors and other medical practitioners, patients will typically have to answer a security question or give a one-time password before you can access their data. If you are working with a call center, it is important to remember that not all of them are trained to handle 2FA measures from EHRs. You should choose an answering partner that is equipped with the right skill set to serve your patients without delays.
Electronic Health Record Systems We Work With
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Why Westpark is the Ideal Partner
When it comes to finding a call center to be your answering service, Westpark Communications can navigate the needs of healthcare professionals and medical practitioners. If you work with us, we ensure your patients are handled with care. These are the few things that sets us apart from other call centers.
2FA-Compliant
Our team is trained to handle 2FA. When your patients are re-directed to us, we can efficiently and smoothly obtain their records. This helps ensure that they receive a good customer service experience while also avoiding delays and that your practice remains HIPAA compliant.
EHR Trained
Our agents are skilled in working with different EHR systems. Our team is trained in Epic, as well as other industry-standard software like Praxis, Cerner, Evident, and eClinicalWorks. We can also integrate your system of choice, empowering you with customized solutions.
Round-the-Clock Services
As an experienced call center, we have a dedicated team that can provide round-the-clock services. When it comes to healthcare, accessing medical records without delay makes a big difference. With our 24/7 capabilities, you can be sure that we will be there when a medical emergency arises.
Safeguard Patient Data with Confidence
When it comes to healthcare, the security of your patient’s information is paramount. If you have an experienced partner like Westpark Communications, you can be sure that your answering service is always compliant with HIPAA regulations and HHS guidelines. With the ability to customize solutions and provide your patients with quality answering services, you can trust us to be your 2FA-ready answering service provider.
