Choosing the Right Call Center:
A Comprehensive Comparison
Having a good call center partner is important for businesses. They can help you provide seamless communication and exceptional customer service for your clients. With many options available, finding the right provider that matches your company’s needs can be challenging. Each call center has its own offerings, strengths, and potential weaknesses that can impact your business.
Exploring your options, considering their qualities, and seeing what sets them apart can help you find the right partner. With thorough research, you can make an informed decision that aligns with your goals and customer expectations.
Factors You Should Consider
- Efficiency Beyond Expectations — Reduce lead times, errors, and operational costs with our Lean Call Center approach.
- Tailored Solutions — Don’t miss out on business. We have Spanish-speaking representatives and, translators on speed dial for other languages.
- Customer-Centric Focus — Ensure your potential clients are promptly handled, preventing them from seeking alternative suppliers.
- Transparent Reporting for Informed Decision-Making — Empower your decision-making process with our transparent reporting capabilities.
- Continuous Improvement — Proactively monitor call center interactions to maintain service quality aligned with your company's standards.
Noteworthy Companies
Ruby Receptionist
A relatively new company, Ruby Receptionist has been serving businesses since 2003. They are committed to adding a human touch to customer service. Their main services include live call answering, managed live chat, transcription and notification sending, unified inbox management, call connection, and robocall and IP filtering.
With their over two decades of experience, Ruby Receptionist takes on clients in the legal, home services, healthcare, business services, and financial services industries. They also work with small businesses, which make up one of their biggest markets. They have the infrastructure and numbers to have their services branch out nationally, 24/7. Reviews for the company are mixed but lean more towards the positive side, with the biggest comment being in regards to the quality of their calls.
VoiceNation
Another young company, VoiceNation was founded in 2002. Since then, they have grown to have hundreds on their team allowing them to serve clients 24/7. Their offerings include voice receptionist services, after-hours answering, contact center outsourcing, bilingual answering, call handling, call forwarding, order processing, business continuity, live chat, and outbound calling.
VoiceNation has expertise across many industries such as legal, medical, finance, and more. They offer more standardized but flexible plans, giving clients more personalized solutions. Their reviews are also positive, with many praising the quality of their services.
AnswerConnect
Opening its doors in 2002, AnswerConnect has grown into a well-known call center. Its 24/7 solutions include business answering, franchise answering, order management, web chat management, and lead capture, among many more.
AnswerConnect has been noted to have great service, and the quality of their solutions has been noted as excellent. They serve the country nationally and offer their clients the ability to customize their solutions for their needs.
Posh Virtual Receptionists
Posh Receptionists has over two decades of experience in serving their customers. They specialize in legal, finance, and real estate clients. Some of their solutions include appointment scheduling, live answering, bilingual receptionist services, outbound calling, and lead capture.
They are able to provide their solutions nationally and round the clock. Posh Virtual Receptionists has also been known to be a reputable call center partner with overwhelmingly positive reviews from their clients.
Westpark Communications
Founded in 1968, Westpark Communications serves a wide variety of niches and industries. Their solutions include 24/7 answering services, disaster recovery, reservations, escalation management, and lead qualifying. Though they are based in Texas, they serve clients nationally.
They are consistently training, ensuring their team’s industry expertise is up-to-date. Their solutions are fully customizable, giving clients scalable options. Overall, Westpark Communications has many positive reviews from its clients, with the great quality of its services mentioned often.
Ambs
Established in 1932, Ambs Call Center aims to boost customer satisfaction, lead conversion, and support sales. Their services include having them as your virtual receptionist, call answering, and appointment scheduling. They have 24/7 support for phone, email, and chat communications with national coverage.
As a long-standing company, the team at Ambs is trained across multiple industries and are GDPR and HIPAA-compliant. Their services are customizable and scalable to your needs. Reception to Ambs is generally positive however, some complaints have been noted regarding their response times.
Hastings Humans
This family-owned, Texas-based call center began in 1948 and has continued operations as a trusted provider. This bilingual call center is open 24/7 to serve Austin, TX. Their offerings include overflow call answering, service tech dispatching, and urgent notification dissemination, and they can also function as a virtual office and receptionist.
Because Hastings Humans is a smaller company, they don’t take on as many industries. However, they are HIPAA compliant and have continuous training for their already experienced staff. Their plans are flexible and are best used as support for seasonal fluctuations. The reception from their clients is positive overall, save for some issues with call quality.
CallNet
Since its inception, CallNet has aimed to help businesses focus on operations by offering support for customer communication. They offer 24/7 answering services, help desk services, appointment setting, voicemail delivery, and virtual receptionist services, all on a national scale.
As another smaller organization, CallNet’s training is not as robust as a mid-size or large call center. Their expertise is moderate as they don’t have many clients that vary in industry, but they are GDPR compliant. Their plans offer less customization than those of other call centers. The reputation of this company is mixed, with some concerns about their customer service.
Features Comparison
Finding the Right Partner for Your Business
Finding the right call center partner is an important step for businesses that want to provide seamless communication and good customer service. By knowing the strengths and areas of improvement of various call centers, you can choose a partner that can address your organization’s needs. Whether you prioritize industry expertise, scalability, or flexibility, thorough research and comparison will guide you in making the best choice.
