Outsource Customer Service for Small Business
Why Small Businesses Outsource Customer Support
Responsive, Cost-Efficient Customer Care
Small business owners wear too many hats. At Westpark Communications, we make it easy to outsource customer service without losing the personal touch. Our U.S.-based agents work as an extension of your team, delivering live, 24/7 support tailored to your workflows and customers.
Discover the cost-effective way to take care of your customers by outsourcing the customer experience to Westpark Communications. We can augment your existing communications by interfacing directly with your current systems’ Web-enabled customer support, pushing information to your website and with real-time E-mail Response Service.
Westpark has the resources to meet your needs, whether it’s full-time, overflow or after-hours service. We provide Help Desk and Customer Support functions, such as initiating and tracking service requests, answering information requests and Frequently Asked Questions.
You can also use Westpark to send standardized information sheets or forms by fax or e-mail:
- Confirmations
- Reservations
- Maps
- Material Safety Data Sheets (MSDS)
Give your customers the pleasant, memorable experience of a live consultant who can listen, interpret and direct the call as the caller wishes. Make your company attractive to buyers with a sales process that kicks down obstacles. You can make your company the hero.
What can we do for you?
- Provide the live, pleasant person your customers want and keep track of sales calls so you don’t miss a one
- Answer whatever FAQ you want your clients to know
- Provide ROI cost of less than 90% of a full-time employee while providing 24x7x365
- Open and track trouble tickets for customer service
- Dispatch your personnel
- Interface with your web or proprietary tracking system