Complete Ecommerce Call Center Services
A unique experience for your ecommerce customers
Outsourcing call-center functions for ecommerce allows you to win back your time from frequently asked questions or mundane tasks. Westpark offers an omnichannel approach to customer service, including order fulfillment, product troubleshooting, and handling returns via phone and web chat 24/7. Train our call center once, and we’ll train your dedicated team of agents to help you maintain a passive income lifestyle.
Flexible, Accurate, Personal
Westpark’s ecommerce services include taking orders over the phone and via web chat. Because our agents are trained to your specifications, our process is accurate. And because we treat your customers just as you would, every customer contact is a personal experience.
The Ecommerce Lifecycle: How We Make it Personal
We handle all our customers as if they were our only customer. That means we offer extremely customized, personalized ecommerce solutions. It starts with a team of agents who are trained in your order-taking process, then continues with this typical life cycle:
- A customer has questions about your product or service
- A trained agent handles the questions according to your FAQ’s
- An agent guides the customer through the order process
- The order is confirmed and delivery processed
- The agent handles follow-up regarding order delivery status
- The agent handles returns, issues shipping labels, issues refunds or exchange
- If tech support is needed such as product trouble shooting or replacement part orders, that’s also available
- Follow up to assure customer satisfaction
Why choose Westpark?
Advantages of outsourcing with Westpark:
- Always available day and night
- Bilingual customer-care specialists
- Emergency backup communications
- Our solutions are highly customizable
- We have staff entirely dedicated to quality assurance
We Integrate & Remote Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your company’s software, including applications such as Shopify, Woocommerce, Magento, Big Commerce and other popular systems.
