Complete E-commerce Call Center Services
A unique experience for your E-commerce customers
Outsourcing call-center functions for E-Commerce is tricky: it’s a crowded field – and it’s dominated by companies that may not be able to deliver the personalized service you expect for your customers. Westpark offers the perfect combination of expert training and the latest technology, to completely personalize the ordering experience. And you’ll be able to take orders via phone and web chat 24/7.
Flexible, Accurate, Personal
Westpark’s E-Commerce services include taking orders over the phone and via web chat. Because our agents are trained to your specifications, our process is accurate. And because we treat your customers just as you would, every customer contact is a personal experience.
The E-commerce Lifecycle: How We Make it Personal
We handle all our customers as if they were our only customer. That means we offer extremely customized, personalized E-Commerce solutions. It starts with a team of agents who are trained in your order-taking process, then continues with this typical life cycle:
- A customer has questions about your product or service
- A trained agent handles the questions according to your FAQ’s
- An agent guides the customer through the order process
- The order is confirmed and delivery processed
- The agent handles follow-up regarding order delivery status
- The agent handles returns, issues shipping labels, issues refunds or exchange
- If tech support is needed, that’s also available.
Why choose Westpark?
Advantages of outsourcing with Westpark
- Always available day and night
- Bilingual customer-care specialists
- Emergency backup communications
- Reduce staffing costs by up to 80 percent (graph)
- Grow business by never missing an order