Health and Medical Call Center Services
The ideal interface between you and your patients.
Imagine expanding your workforce by hiring the perfect team of professionals to communicate with your patients.
The perfect team
Imagine expanding your workforce by hiring the perfect team of professionals to communicate with your patients. A team that can provide every caller with personal care and accurate information. And can handle every issue with confidence and professionalism. Now imagine what that team would cost you in payroll, benefits, and overhead. The alternative? Outsource your communication services to Westpark.
The perfect combination
We offer the perfect combination of expert training in your discipline, the latest technology, and the sensitive, personalized service you need to care for your patients. All at a fraction of the cost of handling your own calls. Your success comes easier when you have an affordable answering service that gives your patients exceptional kindness and care.
Flexible, Personal, Professional, 24/7
Each person who calls you deserves expert attention. Westpark can help you deliver that high level of service, because every assigned Westpark agent:
- Is HIPAA compliant.
- Can Handle incoming messages and communications in your EHR platform
- Is custom-trained to follow your exact procedures and meet every caller’s needs
- Knows how and when to move a caller to the next, more personal level.
- Offers the flexibility of handling inbound communication via phone or webchat, 24/7.
We Integrate & Remote Into Your Software
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs. Westpark can work directly in your company’s software, including applications such as Epic, Oracle Center, eClinical Works and other popular systems.
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The Westpark Model for Professional Communication
Years of experience in supporting healthcare businesses has given Westpark the edge in caring for your callers ― and we know how to take good care of you too.
Here are some of the benefits of hiring Westpark:
- Prompt answering of every call.
- Phone and webchat answering 24/7/365.
- Specific training in your business and process.
- Knowledgeable responses to patient’s initial questions.
- Customized, complex scripting.
- Ability to move callers to the next level of response.
- Full scheduling and appointment follow-up.
- Disaster readiness for guaranteed uninterrupted service.
- Secure data backup and storage.
- Bilingual capability.
Special Services for Your Discipline
- Dentists Offices
- Home Health and Hospice Care
- Non-Emergency Medical Transportation
- Urgent Care Centers
