Water & Gas Utilities
Well Monitoring and Instant Notifications
Stay on top of well-site issues and streamline the flow of information to your staff and your customers:
- Remote Monitoring Systems Detect Problems
- Auto-dialers Send Immediate Notifications
- Alerts Can Be Used as Automatic Greetings for Customer Calls
Better Business Communications
Consider the routine services your operation needs to perform hundreds of times each day – now done more efficiently and accurately:
- After-hours/overflow Phone Call Handling with Customizable Recording Prompts
- eCommerce Processing
- Billing Inquiries
- Customer Service Requests
- Email and Text Inquiry Handling
- Automatic Disconnect List Updates
Better Customer Communications
We help you ramp-up responsiveness to customer needs with speed, courtesy, and professionalism:
- 24/7 Live Answer
- Emergency Call Dispatching
- Automated Delivery of Advisory Greetings
- Complaint Management
- New Customer Enrollment
- Enrollment Follow-up
- Customer Surveys
Disaster-Resistant Communications
When hurricanes, floods, evacuations or other disasters strike, we make sure your communications stay online:
- Business Continuity & Disaster Recovery Planning Services for Your Operation
- Westpark’s Communication Switch Located in a Hardened Inland Bunker Backup Call Center
- Ability to Transfer Your Call Requirements to Affiliate Call Centers
