Your Industry
Over 50 years of building custom call center solutions for a variety of organizations...
Westpark Communications knows that your company needs a partner who understands your clients, your brand, and your value.
Ecommerce
- Billing & Shipping Questions
- Returns & Exchanges
- eCommerce Payment Processing
Heating and AC (HVAC) and Service Companies
- IVR Automated Systems
- Employee Check-In Service
- Complaint Management
- Customer Satisfaction Surveys
Lawyers and Attorneys
Westpark Communications is a 24/7 live answering call center that specializes in handling the legal communications for attorneys and law firms. We perform intake qualification where we qualify your leads and set them up for appointments when they meet your predetermined criteria.
- Inbound Intake/Lead Qualification
- Overflow Handling
- Bilingual Virtual Receptionist
Our 24/7 legal call center agents interact with a script-prompted system allowing you to create simple or complex scripts for them to follow. You can learn more about how a legal call center can free up time from the office by reading this guide.
Medical
- Patient Follow-up
- After Hours Answering
- Bilingual Virtual Receptionist
You can learn more about the benefits that medical professionals receive when partnering with a call center by reading this guide.
Property Managment
- Perform Calls After Hours
- Message Relay
- Appointment Scheduling
We perform after-hours call handling, help with overflow, and dispatching for emergency maintenance. You can learn more about why property managers who partner with a call center can manage their reputation better and free up their time by reading this guide.
Retail Electric Providers/Energy
- Provide Emergency Call Dispatching
- Billing Inquiries & Complaints
- Update Your CRM in Real-time
In addition, we will help you comply with state disconnection moratorium policies during extreme weather. Westpark Communications knows when to reach out for your on-call team and understands the role we play in keeping customer lights on.
Water and Gas Utilities
- Streamline Your Operations
- Help You Protect Your Well-Site Infrastructure
- Back You Up When Disaster Strikes
- Delight your customers
We are proud members of the Texas Association of Water Board Directors and take pride in delighting our Texas customers by addressing their concerns and answering their billing inquiries.
